Why We Don't Install Customer-Supplied Parts at Wayside Garage

Hey there, fellow car enthusiasts!

We're here to chat about something that often comes up in our garage: customer-supplied parts. We totally understand that you might want to bring in your own parts for your car repairs, but there are some reasons why we kindly decline these requests. Let's go over a few of the reason.

First things first, let's talk about liability. Our garage operates under a strict liability insurance policy. This means that if we use a part that you supply and it fails, our insurance won't cover any potential damage. That's a risk we can't take because it leaves both us and you at risk.

Next would be our warranties. You know how when you buy something new, it often comes with a warranty? Well, the same goes for the parts we use. If we install a part that you bring in, our usual 3-year or 30,000-mile warranty simply can't apply. Like trying to fit a square peg into a round hole – it just doesn't work!

Quality matters to us – a lot.

When we use parts from our trusted suppliers, we know exactly what we're getting. We can provide a guarantee for the quality, reliability, and performance of the parts we supply. But when it comes to customer-supplied parts, we can't stand by their quality. It's like trying to bake a cake with mystery ingredients – you just can't guarantee the outcome.

Lastly, the issue of compatibility.

Cars are very complex machines, and each part needs to be the right fit for your specific make and model. When you bring in your own parts, we can't guarantee that they're correct for your car. It's like trying to solve a puzzle with missing pieces – frustrating and potentially costly.

So, while we truly appreciate your enthusiasm and trust in us, we hope you understand why we have to say no to customer-supplied parts. Think of it like going to a restaurant and bringing your own ingredients to cook your meal. Just as a chef relies on their own trusted suppliers to ensure the quality and consistency of their dishes, our technicians rely on certified parts to guarantee the safety and performance of your vehicle.

We understand that you might want a specific brand or have budget constraints when it comes to purchasing parts, our priority is always to provide you with the best possible service and ensure your vehicle's reliability and safety on the road. If you have any questions or concerns regarding our policy on customer-supplied parts, please don't hesitate to reach out to us. We're here to help and ensure your automotive needs are met with professionalism and expertise.

Thank you for your understanding and continued support.



Happy driving!